Shipping policy

1. Order Processing & Dispatch

All beauty tool orders are processed and dispatched within 1–3 business days after payment confirmation. We carefully inspect and package each makeup tool before shipment to ensure all items are in perfect condition, minimizing your waiting time for a prompt delivery.

2. International Shipping & Delivery Time

We offer reliable international shipping worldwide. Standard international delivery normally takes 7–14 business days, with exact transit times varying slightly by destination country and local logistics efficiency. For faster receipt of your beauty tools, you can choose our expedited shipping option during checkout.

3. Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on your order’s total weight and shipping destination. The final shipping cost will be clearly displayed at checkout prior to payment. We guarantee no hidden fees or additional surcharges for all beauty tool orders.

4. Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or local processing fees, which are determined solely by your local customs authorities. These additional charges are the recipient’s responsibility. We recommend reviewing your local import regulations before placing an order to avoid unexpected extra costs.

5. Packaging & Shipping Protection

All our beauty tools are fragile and precision-made. We adopt high-strength, shockproof, and crush-resistant packaging materials to fully protect makeup tools from scratches, deformation, or damage during long-distance transit.
For high-value orders, we provide optional shipping insurance at checkout. This extra protection covers loss or damage during delivery, bringing you complete peace of mind for your purchase.

6. Delivery Inspection & After-Sales Service

Please inspect the outer packaging carefully upon receiving your parcel. If you notice severe packaging damage, deformation, or signs of tampering, please take clear photos, refuse delivery, and contact our support team immediately for assistance.
If you find any defective, damaged, or missing beauty tools after signing for the parcel, please notify our customer service within 48 hours of delivery. We will verify the issue promptly and offer eligible solutions including refunds, replacements, or exchanges.

7. Customer Support

If you have any inquiries regarding order processing, shipping status, customs issues, or delivery delays for your beauty tool orders, feel free to contact our customer support team anytime. We will respond and provide professional guidance as soon as possible.
Thank you for shopping with us! We continuously optimize our packaging and logistics services to deliver a fast, safe, and worry-free shopping experience for all beauty enthusiasts.